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Your Warranty Information

Most of the heating, ventilation, and air conditioning equipment that we sell is covered by the specific manufacturers' warranty. You can find the details about the warranty period on the specific product page.

The procedures to make a warranty claim with some of our major suppliers are outlined below. If the brand of your equipment isn't listed, please contact us on LiveChat so we can assist.


Contact the Arcotherm Head Office/Service Team directly: 0345 600 4499

Open Monday to Friday, 9.00am to 5.00pm


Contact the Thermobile Head Office/Service Team directly: 024 7635 7960

Open Monday to Friday, 9.00am to 5.00pm

Ecor Pro

Visit the Ecor Pro site and complete the warranty form that they provide: Ecor Pro Warranty claim notification

Pictures of installation and proof of purchase may be required.


Use our LiveChat and ask for the contact details of our relevant department. We'll ask you to provide the following information:

  • Name
  • Order Number
  • Model Number
  • Serial Number (on Serial Plate)
  • Brief Description of Fault
  • Contact Details inc. phone number and email address